Orders

What payment methods do you accept?


We accept major credit cards including Visa, Mastercard, American Express, and JCB. For faster checkout, we also support Apple Pay, Google Pay, and Shop Pay. All payments are securely processed with industry-standard encryption to ensure your information is protected.

How do I place an order?


To place an order, simply choose your product and request a shipping quote. Once you receive the final quote from us, you can proceed to checkout and complete your purchase. After confirmation, we will prepare and ship your order.

Why do I need to request a shipping quote?

Because our products are shipped internationally and are large in size, shipping costs vary depending on your location. We provide a customized shipping quote to ensure accurate and fair pricing.

When do I pay for my order?


You will first complete payment for the product. After we confirm the shipping details, we will update your order with the final shipping cost before proceeding with shipment.

Why is shipping charged separately?

Due to the size and international nature of our products, shipping costs must be calculated individually. This ensures you only pay the exact shipping fee based on your location.

What happens after I place my order?

After your order is confirmed, we will prepare your shipment. Once your order is shipped, you will receive a tracking number by email so you can monitor your delivery.

How long does shipping take?

Shipping times vary depending on your location, but we will provide an estimated delivery timeframe when we confirm your shipping details.

Shipping

Can I see the shipping cost before ordering?

Yes. For selected countries, you can use the “Estimate your shipping cost” feature on the product page. For other locations, simply request a quote and we will provide a detailed shipping cost before you proceed.

Is the shipping cost included in the product price?


No. The initial checkout only includes the product price. Shipping costs will be calculated separately and added after we confirm your delivery details.

Do I need to pay customs duties?

Customs duties may apply depending on your country’s laws and the item value. Please check with your local customs office for details.


Does MJMALL handle customs clearance?

No, customers are responsible for customs procedures. MJMALL does not pay duties or handle clearance on your behalf.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location, so please request a quote for accurate details.

Will I need to pay customs duties or import taxes?

Depending on your country, customs duties or import taxes may apply. These fees are the responsibility of the customer and are determined by your local customs authorities.

Others

Can I cancel or change my order after placing it?


If you need to make changes, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.

Is my payment secure?

Yes. All payments are processed securely using trusted payment providers to ensure your information is protected.

Is it difficult to order from overseas?

Not at all. We guide you through every step, from shipping quotes to delivery, so you can order with confidence no matter where you are.

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