返金ポリシー

Return and Refund Policy

Refusal to Receive or Decline to Pick Up

Any return of an item due to refusal or non-receipt or long absence will be considered a return for the customer's convenience, and the shipping and handling charges incurred by the store will be billed to the customer.
If you wish to have your package re-delivered, a re-delivery fee will be added to the above-mentioned shipping and handling charges. If you are unable to pay the shipping and handling fee, we regret to inform you that we may restrict your payment method.

Incorrect shipping address

In the event that an order is returned to our warehouse because the registered shipping address is out of date, we will charge you for the shipping and return fees incurred.
In addition, the customer will be responsible for any costs incurred in forwarding the parcel, etc. Please be sure to confirm your shipping address before confirming your order.

Conditions for accepting returns/exchanges

Although we take every precaution to ensure the quality of our products, we will only accept returns or exchanges if the product is damaged, stained, or defective.
Or if the product is different from your order, we will only accept the product if you contact us within 7 days of receiving the product.

Return and exchange shipping and handling charges

In the case of initial defects, we will bear the shipping and handling charges for returns.

Shipping and handling charges for re-delivery

In the event that you request re-delivery due to long-term absence or relocation, we will consider the return as a return for your convenience and charge you for the re-delivery fee.

Refund Policy

Refund will be made to the designated account within 7 days after confirmation of receipt of returned merchandise.