What to Do If Your Automatic Mahjong Table Needs Repair

Gather This Information Before Contacting Support

Having the following information ready will help the seller or manufacturer identify the problem more quickly.

Model Name

Start by confirming your table's model name. Different models use different components, so this is usually the first piece of information support teams will request.

• AMOS JP2
• AMOS REXX III
• AMOS VIERAL

Serial Number

Your table's serial number is typically located on a label attached to the side of the cabinet or near the power box. This number allows the manufacturer to identify the production version and determine the correct replacement parts.

Purchase Information

Prepare the following information if possible:

• Purchase date
• Where the table was purchased
• Your order number, if available

This information helps the seller confirm your purchase history and determine whether any warranty coverage may apply.

Describe the Problem Clearly

Instead of simply saying, “It's broken,” provide as much detail as possible. The more information you share, the easier it will be to identify the likely cause.

Helpful descriptions include:

• The table won't power on.
• Tiles stop halfway through shuffling.
• One side won't build the wall.
• A tile appears to be jammed inside the table.
• An error code appears on the display.

If possible, include photos of the table and a short video showing the problem. A video of around 30 seconds is often the fastest way to help a seller or technician understand what is happening.

Check These Simple Things First

Before requesting repairs, it is worth checking a few basic items. Some issues can be resolved without professional service.

• Confirm that the power cable is securely connected.
• Check that the electrical outlet is working.
• Look for any visibly jammed or incorrectly placed tiles.
• Check whether an error code is displayed.

Do not force moving parts or disassemble the table unless the seller or manufacturer has specifically instructed you to do so.

Contact the Seller First

If your table develops a problem, we recommend contacting the seller before reaching out directly to the manufacturer.

The seller may be able to verify your purchase, identify the model, explain the applicable warranty terms, and recommend the appropriate next step. Depending on the issue, replacement parts or a simple adjustment may solve the problem without requiring the entire table to be shipped for repair.

When contacting the seller, include your model name, serial number, purchase information, a detailed description of the problem, and any relevant photos or videos in your first message.

Don't Assume Your Table Needs Replacing

Automatic mahjong tables are designed to be serviced. Many common problems can be addressed by replacing individual components such as sensors, belts, motors, or other mechanical parts.

A malfunction does not necessarily mean that your table has reached the end of its life. Before considering a replacement, contact the seller or manufacturer to determine whether repair parts or instructions are available.

Final Thoughts

Preparing your model name, serial number, purchase information, photos, and videos before contacting support can significantly reduce the time needed to diagnose a problem.

Many automatic mahjong table problems can be repaired, and gathering the right information is the first step toward getting your table back in working order.